Sinch MessageMedia Status

All Systems Operational

Sinch MessageMedia - Services Operational

The Hub Operational

REST API Operational

SMPP Operational

Email To SMS Operational

SFTP Automation Operational

Inbound System (Webhooks) Operational

Sinch MessageMedia - Ecosystems Operational

Shopify Operational

Hubspot Operational

NetSuite Operational

Zoho CRM Operational

Big Commerce Operational

Salesforce Operational

Active Campaign Operational

Microsoft Dynamics Operational

Sinch MessageMedia - Legacy APIs Operational

SOAP API (Legacy) Operational

HTTP API (Legacy) Operational

M4U API (Legacy) Operational

External Connectivity Operational

APAC Operational

North America Operational

Asia Operational

Middle East & Africa Operational

Europe Operational

South America Operational

Brands Operational

MessageNet Operational

DirectSMS Operational

MobiPost Operational

SMSCentral Operational

WholesaleSMS Operational

Streetdata Operational

Brands Messaging API Operational

MessageNet API Operational

DirectSMS API Operational

Mobipost API Operational

SMScentral API Operational

WholesaleSMS API Operational

Streetdata API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

Delivery Issue US - Verizon

Resolved - This incident has been resolved.
Jan 16, 00:27 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 23:33 AEDT

Identified - The issue has been identified and a fix is being implemented.
Jan 15, 23:26 AEDT

Update - We are continuing to investigate this issue.
Jan 15, 07:56 AEDT

Investigating - We are currently observing delivery issues in US - Verizon.

Incident Start Time: 2026-01-14 17:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Jan 15, 06:05 AEDT

Jan 15, 2026

Jan 14, 2026

No incidents reported.

Jan 13, 2026

Unable to add a contact within the inbox or within contacts of the UI

Resolved - This incident has been resolved.
Jan 13, 07:30 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 07:25 AEDT

Identified - The issue has been identified and a fix is being implemented.
Jan 13, 07:24 AEDT

Update - We are continuing to investigate this issue.
Jan 13, 07:19 AEDT

Investigating - We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.
Jan 13, 06:52 AEDT

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

Higher loading times for hub.messagemedia.com

Resolved - This incident has been resolved.
Jan 8, 06:08 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 06:06 AEDT

Investigating - We are currently investigating an issue in which end users will experience longer wait times upon attempting to load hub.messagemedia.com. The page eventually loads after some time if the end user waits.
Jan 8, 05:47 AEDT

Jan 7, 2026

No incidents reported.