Sinch MessageMedia Status

Update - We are continuing to work on a fix for this issue.
Apr 25, 2025 - 22:14 AEST

Update - Thank you for your continued patience as we work through recent delivery issues affecting some AT&T 10DLC traffic.
Our engineers are actively working on a fix.

We apologize for the inconvenience and appreciate your continued patience.
Further updates will be provided as we make progress.
Apr 24, 2025 - 06:43 AEST

Update - We are continuing to work on a fix for this issue.
Apr 23, 2025 - 08:04 AEST

Update - We are continuing to work on a fix for this issue.
Apr 22, 2025 - 02:25 AEST

Update - We are continuing to work on a fix for this issue.
Apr 18, 2025 - 00:50 AEST

Identified - The issue has been identified and our engineers are working with a fix.
Apr 17, 2025 - 05:28 AEST

Update - We are continuing to investigate this issue.
Apr 17, 2025 - 00:19 AEST

Investigating - We are currently observing delivery issues for 10DLC in United States - AT&T.

Incident Start Time: 2025-04-15 15:00 UTC

Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Apr 16, 2025 - 05:48 AEST

The Hub Operational

REST API (api.messagemedia.com, eu.app.api.sinch.com) Operational

SMPP (smpp.messagemedia.com) Operational

Email To SMS Operational

Inbound System (Webhooks) Operational

Legacy APIs Operational

SOAP API (Legacy) Operational

HTTP API (Legacy) Operational

M4U API (Legacy) Operational

Ecosystems Operational

Shopify Operational

Hubspot Operational

NetSuite Operational

Zoho CRM Operational

Big Commerce Operational

Salesforce Operational

Active Campaign Operational

Microsoft Dynamics Operational

SFTP Automation Operational

Oceania (Australia / New Zealand) Operational

North America (US / Canada) Degraded Performance

Europe (UK) Operational

South America Operational

Asia Operational

Africa Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

HubSpot MMS Sending Unavailable

Resolved - This incident has been resolved and all MMS send functionality has been restored for affected integrations
Apr 25, 11:22 AEST

Investigating - We are currently observing the inability to send MMS Messages in HubSpot.

Incident Start Time: 2025-04-24 17:00 UTC

Impact for HubSpot Integrations: MMS Sending Unavailable

We will update as soon as we have more information.
Apr 25, 09:28 AEST

Apr 24, 2025

Apr 23, 2025

Apr 22, 2025

Messages sent via TFN are stuck in submitted status

Resolved - This incident has been resolved.
Apr 22, 01:33 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 01:25 AEST

Identified - The issue has been identified and our engineers are working with a fix.
Apr 22, 01:07 AEST

Investigating - We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.
Apr 22, 00:56 AEST

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

Apr 17, 2025

Apr 16, 2025

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.