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All Systems Operational
The Hub ? Operational
REST API (api.messagemedia.com) ? Operational
SMPP (smpp.messagemedia.com) ? Operational
Email To SMS ? Operational
Inbound System (Webhooks) ? Operational
Legacy APIs Operational
SOAP API (Legacy) ? Operational
HTTP API (Legacy) ? Operational
M4U API (Legacy) ? Operational
Ecosystems Operational
Shopify ? Operational
Hubspot ? Operational
NetSuite ? Operational
Zoho CRM ? Operational
Big Commerce ? Operational
Salesforce ? Operational
Active Campaign ? Operational
Microsoft Dynamics ? Operational
SFTP Automation ? Operational
Oceania (Australia / New Zealand) ? Operational
North America (US / Canada) ? Operational
Europe (UK) ? Operational
South America ? Operational
Asia ? Operational
Africa ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2025

No incidents reported today.

Jan 22, 2025

No incidents reported.

Jan 21, 2025
Error in Sinch MessageMedia Hub when navigating to New Message
Resolved - This incident has been resolved.
Jan 21, 14:08 AEDT
Investigating - We are currently investigating an issue in which end users observe an error once navigating to "Messaging" → "New Message". End users are observing an error stating an error was encountered and to refresh the page or contact support.
Jan 18, 03:26 AEDT
Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025
Jan 17, 2025

No incidents reported.

Jan 16, 2025
Spark eTXT - Hub Issue
Resolved - This incident has been resolved.
Jan 16, 09:04 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 08:46 AEDT
Investigating - We are currently investigating an issue affecting the eTXT Hub portal. Some customers are experiencing difficulty sending messages and are encountering multiple errors across various tabs. Our internal teams have been notified and are actively working to resolve the issue. We will provide further updates as soon as more information becomes available.
Jan 16, 08:21 AEDT
Jan 15, 2025
SFTP Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 20:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 12:35 AEDT
Scheduled - Dear Customer,

We will be doing a planned maintenance on our SFTP infrastructure. This will be done in the following window:

Start: Wednesday 15th January 8:00 PM AEDT (Wednesday 15th January 09:00 UTC)
End: Wednesday 15th January 8:30 PM AEDT (Wednesday 15th January 09:30 UTC)

The maintenance will last for 30 minutes. During this time, the SFTP server will be unavailable.

Impact on Services:
- SFTP Customers will not be able to upload or download files.
- SFTP Automated broadcasts will be temporarily unavailable.

Recommendation:
We advise customers to avoid uploading files during this maintenance window and to resume file transfers after the maintenance.

During this maintenance, outbound messaging services beyond SFTP will continue to operate throughout the duration of the downtime, all other API and web portal functionalities, including message sending and receiving, remain unaffected.
Jan 8, 16:36 AEDT
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Australia - Delivery Delays towards Telstra Network
Resolved - This incident has been resolved.
Jan 10, 18:11 AEDT
Investigating - We have identified an issue on the Telstra network where SMS delivery to Telstra handsets appears to be delayed. We have contacted Telstra and are awaiting their response. Other carriers are not affected.
Jan 10, 14:27 AEDT
Jan 9, 2025

No incidents reported.

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