Unable to add a contact within the inbox or within contacts of the UI

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.

Posted Jan 13, 2026 - 07:30 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 13, 2026 - 07:25 AEDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 13, 2026 - 07:24 AEDT

Update

We are continuing to investigate this issue.

Posted Jan 13, 2026 - 07:19 AEDT

Investigating

We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.

Posted Jan 13, 2026 - 06:52 AEDT

This incident affected: Sinch MessageMedia - Services (The Hub).