Outbound Messages Delivery Issues

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.

Posted Oct 31, 2025 - 15:03 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 31, 2025 - 11:55 AEDT

Investigating

We are writing to inform you that we are currently facing a service degradation on the MessageMedia platform, causing a small subset of MT messages to fail.

Impact: A small subset of MT messages may fail to deliver.

Posted Oct 31, 2025 - 11:03 AEDT

This incident affected: Sinch MessageMedia - Services (SMPP).