MessageMedia Status

All Systems Operational

The Hub Operational

REST API (api.messagemedia.com) Operational

SMPP (smpp.messagemedia.com) Operational

Email To SMS Operational

Inbound System (Webhooks) Operational

Legacy APIs Operational

SOAP API (Legacy) Operational

HTTP API (Legacy) Operational

M4U API (Legacy) Operational

Ecosystems Operational

Shopify Operational

Hubspot Operational

NetSuite Operational

Zoho CRM Operational

Big Commerce Operational

Salesforce Operational

Active Campaign Operational

Microsoft Dynamics Operational

SFTP Automation Operational

Oceania (Australia / New Zealand) Operational

North America (US / Canada) Operational

Europe (UK) Operational

South America Operational

Asia Operational

Africa Operational

Number Lookup (HLR availability lookup) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Certificate Update *.messagemedia.com Apr 30, 2024 11:00-11:30 AEST

Dear Customer,

We will be undergoing a certificate update for the wildcard on *.messagemedia.com. This involves the following services or API endpoints:

- hub.messagemedia.com
- api.messagemedia.com
- xml.messagemedia.com
- soap.messagemedia.com

This will be done in the following period:
Start: 30/04/2024 11:00 UTC+10 (30/04/2024 01:00 UTC+0)
End: 30/04/2024 11:30 UTC+10 (30/04/2024 01:30 UTC+0)

During this period, there is no expected impact to the service such as downtime or delays.

Customers that store the certificate locally, or pin it, will be required to update their systems to bring in the new certificate once the change has occurred.

If you wish to have the certificate before the change, please contact support@messagemedia.com
Posted on Apr 24, 2024 - 11:31 AEST

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

UK - Inbound Messaging Reply Degradation

Resolved - This incident has been resolved.
Apr 25, 01:10 AEST

Identified - The issue has been identified and a fix is being implemented.
Apr 25, 01:10 AEST

Investigating - We are currently investigating an issue with a subset of UK numbers that are unable to receive replies.
Apr 24, 18:44 AEST

Apr 24, 2024

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Infrastructure Maintenance (Ecosystem and system integration)

Completed - The scheduled maintenance has been completed.
Apr 19, 20:52 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 19:00 AEST

Scheduled - Dear Customer,
We will be doing a unplanned emergency maintenance on our ecosystem and system integration infrastructure. This will be done in the following window:
Start: 19th April 09:00 UTC (19th April 19:00 AEST)
End: 19th April 11:00 UTC (19th April 21:00 AEST)
As part of the maintenance,there may an impact in functionalities related to SMS messaging functionality during the maintenance period
This includes interruptions in sending, receiving, and processing messages through the affected ecosystems/integrations during this maintenance period.
Thank you for your understanding and patience as we work through this unplanned maintenance.
If you have any questions or require further information, please do not hesitate to contact us at support@messagemedia.com.
Apr 19, 18:48 AEST

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.