We are currently performing upgrades to our reporting infrastructure. During this time messages and delivery receipts will be delayed from appearing in reports by approximately 2 hours. There will be no impact to the rate at which messages are sent or received, and you will still be able to view all recent messages in the Inbox. Once the maintenance is complete all messages and delivery receipts sent or received during the upgrade will be processed and displayed in reports as normal.
Sep 21, 2023 - 14:48 AEST
Update - The report delays have improved significantly. We have made substantial progress, and our current reporting delay levels are consistently under 15 minutes.
Sep 19, 2023 - 14:43 AEST
Monitoring - Confirming that Reporting is currently delayed up to 50 minutes in our Portal/API. No data has been lost and your reports will catch up soon.
Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message.
Apologies for this delay.
Sep 19, 2023 - 11:00 AEST
The Hub
Next Generation MessageMedia Web Portal.
Degraded Performance
REST API (api.messagemedia.com)
RESTful API connecting to Unified Gateway
Degraded Performance
SMPP (smpp.messagemedia.com)
SMPP API connecting to Unified Gateway (smpp.messagemedia.com)
Operational
Email To SMS
Email2SMS - Sending SMS messages via your email client. You should be using domain *pcsms.com.au / .co.nz / .us / .co.uk depending on your region
Operational
Inbound System (Webhooks)
Issues relating to the processing of inbound messages and delivery receipts
Degraded Performance
Legacy APIs
Operational
SOAP API (Legacy)
SOAP API connecting to various legacy endpoints (soap.messagemedia.com, soap.m4u.com, au, xml.m4u.com.au, xmlf1.m4u.com.au)
Operational
HTTP API (Legacy)
A legacy API that connects to https://http-api.m4u.com.au/api/send.php?
Operational
M4U API (Legacy)
API's that connect to our M4U API. These include .NET & COM (smsmaster.m4u.com.au)
Operational
Ecosystems
Degraded Performance
Shopify
The MessageMedia app for Shopify (https://messagemedia.com/au/sms-integrations/shopify/)
Degraded Performance
Hubspot
The MessageMedia app for Hubspot (https://messagemedia.com/au/sms-integrations/hubspot/)
Degraded Performance
NetSuite
The MessageMedia integration into NetSuite (https://messagemedia.com/au/sms-integrations/sms-for-netsuite/)
Degraded Performance
Zoho CRM
The MessageMedia app for Zoho CRM (https://messagemedia.com/au/sms-integrations/sms-for-zoho-crm/)
Degraded Performance
Big Commerce
The MessageMedia app for Big Commerce (https://messagemedia.com/au/sms-integrations/sms-for-bigcommerce/)
Degraded Performance
Salesforce
The MessageMedia app for Salesforce (https://messagemedia.com/au/sms-integrations/sms-for-salesforce/)
Degraded Performance
Active Campaign
The MessageMedia app for Active Campaign (https://messagemedia.com/au/sms-integrations/sms-for-activecampaign/)
Degraded Performance
Microsoft Dynamics
The MessageMedia app for Microsoft (https://messagemedia.com/au/sms-integrations/sms-for-microsoft-dynamics/)
Degraded Performance
SFTP Automation
SFTP Server for automated client file uploads
Operational
Oceania (Australia / New Zealand)
Messaging relating to the Oceania region, including outbound or inbound messaging.
Degraded Performance
North America (US / Canada)
Messaging relating to the North America region, including outbound or inbound messaging.
Degraded Performance
Europe (UK)
Messaging relating to the European region, including outbound or inbound messaging.
Degraded Performance
South America
Messaging relating to the South American region, including outbound or inbound messaging.
Degraded Performance
Asia
Messaging relating to the Asian region, including outbound or inbound messaging.
Degraded Performance
Africa
Messaging relating to the African region, including outbound or inbound messaging.
Degraded Performance
Number Lookup (HLR availability lookup)
Home location register (HLR) availability lookup provide a simple way to clean your database by identifying unreachable phone numbers, so you can filter them out and only pay for messages delivered to actual customers.