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All Systems Operational

Sinch MessageMedia - Services Operational
The Hub Operational
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Inbound System (Webhooks) Operational
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SOAP API (Legacy) Operational
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MessageNet API Operational
DirectSMS API Operational
Mobipost API Operational
SMScentral API Operational
WholesaleSMS API Operational
Streetdata API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

API Service Upgrade May 7, 2026 10:00-11:00 AEST

Dear Customer,

We will be performing maintenance on our API SMS Database Service during the following window:

Start: Thursday, 07 May 2026, 10:00 AM AEDT
End: Thursday, 07 May 2026, 11:00 AM AEDT

During this maintenance window, messages sent via API may experience temporary failures of up to 5 minutes.

Impact details:

- Messages sent via API between 10:00 AM and 11:00 AM AEDT may temporarily fail for up to 5 minutes.
- There will be no impact to scheduled messages via the Hub during this time.
- All Hub messages, including immediate sends and inbound messages, will continue to send and receive as normal.

Please contact the Support Team if you require any further information or assistance.
Posted on Apr 24, 2026 - 09:37 AEST
Apr 26, 2026

No incidents reported today.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
EU3 Endpoint Connectivity Issues Causing Message Delays
Resolved - This incident has been resolved.
Apr 23, 10:55 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 09:50 AEST
Investigating - We experienced connectivity issues with our EU3 endpoint.

Start Time (UTC): Apr 22, 2026 – 20:29 UTC

Impact

- Some messages may be delayed
- No message loss has been identified
- Incoming messages (MO) may be impacted due to connectivity issues

We have implemented a fix and are monitoring to ensure full connectivity is restored.
Apr 23, 09:49 AEST
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Social Campaigns Creation Failure – “Create” Button Not Responding
Resolved - This incident has been resolved.
Apr 17, 22:34 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 22:06 AEST
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 21:19 AEST
Investigating - We are currently investigating an issue affecting Social Campaigns where users are unable to create new campaigns from the Social Messaging > All Campaigns section.
Apr 17, 19:16 AEST
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

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