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Update - Reporting Maintenance:

We are currently performing upgrades to our reporting infrastructure. During this time messages and delivery receipts will be delayed from appearing in reports by approximately 2 hours. There will be no impact to the rate at which messages are sent or received, and you will still be able to view all recent messages in the Inbox. Once the maintenance is complete all messages and delivery receipts sent or received during the upgrade will be processed and displayed in reports as normal.

Sep 21, 2023 - 14:48 AEST
Update - The report delays have improved significantly. We have made substantial progress, and our current reporting delay levels are consistently under 15 minutes.
Sep 19, 2023 - 14:43 AEST
Monitoring - Confirming that Reporting is currently delayed up to 50 minutes in our Portal/API. No data has been lost and your reports will catch up soon.

Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message.

Apologies for this delay.

Sep 19, 2023 - 11:00 AEST
The Hub
Degraded Performance
REST API (api.messagemedia.com)
Degraded Performance
SMPP (smpp.messagemedia.com)
Operational
Email To SMS
Operational
Inbound System (Webhooks)
Degraded Performance
Legacy APIs Operational
SOAP API (Legacy)
Operational
HTTP API (Legacy)
Operational
M4U API (Legacy)
Operational
Ecosystems Degraded Performance
Shopify
Degraded Performance
Hubspot
Degraded Performance
NetSuite
Degraded Performance
Zoho CRM
Degraded Performance
Big Commerce
Degraded Performance
Salesforce
Degraded Performance
Active Campaign
Degraded Performance
Microsoft Dynamics
Degraded Performance
SFTP Automation
Operational
Oceania (Australia / New Zealand)
Degraded Performance
North America (US / Canada)
Degraded Performance
Europe (UK)
Degraded Performance
South America
Degraded Performance
Asia
Degraded Performance
Africa
Degraded Performance
Number Lookup (HLR availability lookup)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
REST API Response (api.messagemedia.com) ?
Fetching
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023

Unresolved incident: Message Reporting Delays.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.