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All Systems Operational
The Hub ? Operational
REST API (api.messagemedia.com) ? Operational
SMPP (smpp.messagemedia.com) ? Operational
Email To SMS ? Operational
Inbound System (Webhooks) ? Operational
Legacy APIs Operational
SOAP API (Legacy) ? Operational
HTTP API (Legacy) ? Operational
M4U API (Legacy) ? Operational
Ecosystems Operational
Shopify Operational
Hubspot ? Operational
NetSuite ? Operational
SFTP Automation ? Operational
Oceania (Australia / New Zealand) ? Operational
North America (US / Canada) ? Operational
Europe (UK) ? Operational
South America ? Operational
Asia ? Operational
Africa ? Operational
Number Lookup (HLR availability lookup) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API Response (api.messagemedia.com) ?
Fetching
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022
Shopify Integration UI Not Loading
Resolved - A fix for this issue has now been implemented.

If you continue to see any further issues, please reach out to support@messagemedia.com
Jun 24, 13:04 AEST
Update - Our team is still developing a solution for this.

Temporary workaround to access the Shopify integration UI is to refreshing the page.
Jun 23, 18:53 AEST
Identified - The issue has been identified and a fix is being worked on.
Jun 23, 16:49 AEST
Investigating - We are currently investigating an issue with our Shopify integration UI.

This is impacting the website UI from loading in a browser.

Background automations (i.e. abandoned carts notifications) continues to work properly.

Temporary workaround to access the Shopify integration UI is to refreshing the page.
Jun 23, 15:56 AEST
2degrees delivery in NZ suspended as 2degrees have a delivery issue
Resolved - This incident has been resolved.
Jun 24, 08:06 AEST
Update - 2Degrees are reporting the problems have been resolved.
Jun 24, 08:02 AEST
Update - We are continuing to monitor for any further issues.
Jun 24, 08:01 AEST
Update - https://www.2degrees.nz/network-status/ The 2degrees netwrk status page reports the issue still under repair
Jun 23, 10:36 AEST
Update - We have been noticing short interruptions in service, messages may be lost.
Jun 23, 10:30 AEST
Monitoring - Delivery to 2degrees has been resumed
Jun 22, 13:16 AEST
Investigating - Messages will queue in our infrastructure
Jun 22, 12:12 AEST
Jun 23, 2022
Jun 22, 2022
Unable to deliver to 2 Degrees in NZ currently.
Resolved - No further problems detected
Jun 22, 07:11 AEST
Update - Gateways have been restarted continuing to monitor
Jun 21, 19:42 AEST
Update - 2degrees gateways have been stopped again as they were not delivering the messages we passed to them, messages will queue
Jun 21, 19:10 AEST
Monitoring - 2Degrees are reporting the issue resolved, we have restarted our gateways to them
Jun 21, 18:50 AEST
Update - We are continuing to investigate this issue.
Jun 21, 17:22 AEST
Investigating - Messages will be queued, 2 Degrees investigating.
Jun 21, 17:21 AEST
Jun 21, 2022
Unreliable delivery to 2 Degrees handsets in New Zealand.
Resolved - Issue seems to have been resolved
Jun 21, 06:36 AEST
Monitoring - We have restarted sending to 2 degrees. Monitoring
Jun 20, 21:25 AEST
Update - We have stopped our connections to 2 Degrees as we can queue the messages, but we do not believe they will.
Jun 20, 18:47 AEST
Investigating - There seems to be an issue with 2 Degrees delivering reliably. This has been raised with them to investiate.
Jun 20, 18:29 AEST
Jun 20, 2022
Jun 19, 2022

No incidents reported.

Jun 18, 2022
Web Portal - New Message Error
Resolved - This incident has been resolved.
Jun 18, 21:28 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 11:11 AEST
Investigating - We are currently experiencing an error on a "New Message" in the web portal. This is impacting the following:

- Messaging "New Message"

If you have any questions, please reach out to support@messagemedia.com
Jun 18, 10:15 AEST
Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022
Legacy M4U API Not Returning Polled Replies
Resolved - This incident has been resolved.
Jun 15, 14:45 AEST
Identified - We have currently identified an issue with replies not being returned when our M4U API endpoint is polled
Jun 15, 14:18 AEST
Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

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