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SOAP API (Legacy) ? Operational
HTTP API (Legacy) ? Operational
M4U API (Legacy) ? Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
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Scheduled Maintenance
Dear Customer,

We will be making some changes to our legacy M4UD API that could impact you. This is relating to the following API services if you are connecting to one of these:

- .NET DLL
- COM API
- smsmaster.m4u.com.au
- smsmaster1.m4u.com.au
- smsmaster2.m4u.com.au
- smsmaster.m4ubackup.com
- smsmaster1.m4ubackup.com
- smsmaster2.m4ubackup.com

Over the next three days we are making some infrastructure changes to these that could result in the IP's changing for them. If you are whitelisting specific IP's, you will need to update your firewall to support these. We strongly recommend the whitelisting of the domain, rather then a specific IP, as they can change without notice.

There is no expected downtime or outages with the service during these changes.

Below are the three times and dates of these changes:

11/05/2021 14:00 - 17:00 UTC+10 (11/05/2021 04:00 - 07:00 UTC+0)
12/05/2021 14:00 - 17:00 UTC+10 (12/05/2021 04:00 - 07:00 UTC+0)
13/05/2021 14:00 - 17:00 UTC+10 (13/05/2021 04:00 - 07:00 UTC+0)

We have a maintenance period logged for each of these times. This one is the final timeslot, May 13th.

If you have any questions, please reach out to support@messagemedia.com
Posted on May 11, 09:11 AEST
REST API Response (api.messagemedia.com) ?
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REST API Uptime
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Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 AEST
Scheduled - Dear Customer,

We will be making some changes to our legacy M4UD API that could impact you. This is relating to the following API services if you are connecting to one of these:

- .NET DLL
- COM API
- smsmaster.m4u.com.au
- smsmaster1.m4u.com.au
- smsmaster2.m4u.com.au
- smsmaster.m4ubackup.com
- smsmaster1.m4ubackup.com
- smsmaster2.m4ubackup.com

Over the next three days we are making some infrastructure changes to these that could result in the IP's changing for them. If you are whitelisting specific IP's, you will need to update your firewall to support these. We strongly recommend the whitelisting of the domain, rather then a specific IP, as they can change without notice.

There is no expected downtime or outages with the service during these changes.

Below are the three times and dates of these changes:

11/05/2021 14:00 - 17:00 UTC+10 (11/05/2021 04:00 - 07:00 UTC+0)
12/05/2021 14:00 - 17:00 UTC+10 (12/05/2021 04:00 - 07:00 UTC+0)
13/05/2021 14:00 - 17:00 UTC+10 (13/05/2021 04:00 - 07:00 UTC+0)

We have a maintenance period logged for each of these times. This one is the second timeslot, May 12th.

If you have any questions, please reach out to support@messagemedia.com
May 11, 09:10 AEST
Resolved - This incident has been resolved.
May 12, 15:41 AEST
Monitoring - The carrier has placed a fix for this and we are currently monitoring the results.
May 11, 11:54 AEST
Update - The carrier has put in some further improvements to reduce the impact of this problem.

They are still working on fully resolving the underlying problem. We are continuing to work with them to get this resolved as soon as possible.

Another update will be provided as events warrant them.
May 11, 07:59 AEST
Identified - The carrier has identified the issue with the SMS centre and a few fixes have been put into place to reduce the impact of the problem.

At this time they are still working on fixing the underlying problem to fully resolve this incident.

Another update will be provided as events warrant them.
May 10, 21:37 AEST
Update - We are still working with the carrier in investigating and understanding the issue.

At this time it does look intermittent, with the majority of inbound messages being received as intended, however there is a subset where they are delayed or not received at all.

Another update will be provided as events warrant them.
May 10, 16:06 AEST
Investigating - Dear Customer,

We are currently investigating an issue with inbound messages (MO's) being delayed for a subset of Telstra customers.

We have engaged with them to work to understand the problem and implement a resolution.

Another update will be provided as events warrant them.
May 10, 11:43 AEST
May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 17:02 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:02 AEST
Scheduled - Dear Customer,

We will be making some changes to our legacy M4UD API that could impact you. This is relating to the following API services if you are connecting to one of these:

- .NET DLL
- COM API
- smsmaster.m4u.com.au
- smsmaster1.m4u.com.au
- smsmaster2.m4u.com.au
- smsmaster.m4ubackup.com
- smsmaster1.m4ubackup.com
- smsmaster2.m4ubackup.com

Over the next three days we are making some infrastructure changes to these that could result in the IP's changing for them. If you are whitelisting specific IP's, you will need to update your firewall to support these. We strongly recommend the whitelisting of the domain, rather then a specific IP, as they can change without notice.

There is no expected downtime or outages with the service during these changes.

Below are the three times and dates of these changes:

11/05/2021 14:00 - 17:00 UTC+10 (11/05/2021 04:00 - 07:00 UTC+0)
12/05/2021 14:00 - 17:00 UTC+10 (12/05/2021 04:00 - 07:00 UTC+0)
13/05/2021 14:00 - 17:00 UTC+10 (13/05/2021 04:00 - 07:00 UTC+0)

We have a maintenance period logged for each of these times. This one is the first timeslot, May 11th.

If you have any questions, please reach out to support@messagemedia.com
May 11, 09:09 AEST
May 10, 2021
May 9, 2021
Resolved - This incident has been resolved.
May 9, 17:55 AEST
Investigating - We have received reports that Rogers wireless is experiencing SMS sending and receiving delays. We are in contact with the relevant parties and will update this status as we work to get this resolved. Thank you.
May 8, 00:08 AEST
May 8, 2021
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Resolved - This incident has been resolved.
Apr 29, 18:55 AEST
Identified - Dear Customer,

We have identified a delay of the reporting in our web portal. This impacts the following reports in the portal:

- Detailed Reports
- Sub-Account Usage Reports
- User Activity Reports
- Broadcast Reports

Our team have identified the delay and are working at increasing the ingest to speed it up. It is currently behind by 25 minutes.

We will provide an update as soon as events warrant it.
Apr 29, 17:23 AEST
Resolved - Dear Customer,

We will be undergoing a certificate update for the wildcard on *.messagemedia.com. This involves the following services or API endpoints:

- soap.m4u.com.au
- xml.m4u.com.au

This will be done in the following time period:

Maintenance Start: 29/04/2021 14:00 UTC+10 (29/04/2021 04:00 UTC+0)
Maintenance End: 29/04/2021 14:30 UTC+10 (29/04/2021 04:30 UTC+0)

During this period, there is no expected impact to the service such as downtime or delays.

Customers that store the certificate locally, or pin it, will be required to update their systems to bring in the new certificate once the change has occurred.

If you wish to have the certificate before the change, please contact support@messagemedia.com
Apr 29, 14:00 AEST