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All Systems Operational
The Hub ? Operational
REST API (api.messagemedia.com) ? Operational
SMPP (smpp.messagemedia.com) ? Operational
Email To SMS ? Operational
Inbound System (Webhooks) ? Operational
Legacy APIs Operational
SOAP API (Legacy) ? Operational
HTTP API (Legacy) ? Operational
M4U API (Legacy) ? Operational
Ecosystems Operational
Shopify Operational
Hubspot ? Operational
NetSuite ? Operational
SFTP Automation ? Operational
Oceania (Australia / New Zealand) ? Operational
North America (US / Canada) ? Operational
Europe (UK) ? Operational
South America ? Operational
Asia ? Operational
Africa ? Operational
Number Lookup (HLR availability lookup) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API Response (api.messagemedia.com) ?
Fetching
Past Incidents
Dec 6, 2022

No incidents reported today.

Dec 5, 2022

No incidents reported.

Dec 4, 2022
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 14:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 19:42 AEDT
Scheduled - Dear Customer,

We will be doing a planned maintenance on our internal infrastructure. There is maintenance of 1 hour, with a planned outage of 10 minutes.

Impact details:
- Message sending will be delayed by about 10 minutes.
- This will impact all message sending methods.
- This will also impact on delivery receipts and message replies.
- Any messages sent and received during the outage time will be queued and processed once the outage has finished.

This will be done in the following window:
Start: December 4th 14:00 AEST (Dec 4th 3:00 UTC)
End: December 4th 15:00 AEST (Dec 4th 4:00 UTC)
Nov 7, 19:27 AEDT
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Delivery delays and latency on AT&T and TMobile networks.
Resolved - Sending to AT&T and TMobile has fully normalized and this incident is resolved.
Nov 29, 10:34 AEDT
Monitoring - We are seeing rapid normalization of SMS and MMS deliveries to both TMobile and AT&T. We will continue to monitor as there has been no official resolution from them.
Nov 29, 09:06 AEDT
Investigating - We have noticed delays and latancy issues with delivery to the AT&T and TMobile networks for MMS and SMS on a subset of Toll-Free numbers. We have escalated and will provide details and solutions as they arrive.
Nov 29, 04:44 AEDT
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
TMobile experiencing issues with SMS and MMS messaging.
Resolved - We are now seeing observing queues draining and both SMS and MMS messaging returning to normal on the TMobile network. This incident is considered resolved.
Nov 26, 10:34 AEDT
Identified - We are seeing evidence of recovery for SMS messages through the TMobile network and will provide additional details and news as they arrive. MMS messages are still affected. No other network issues are currently being experienced.
Nov 26, 05:02 AEDT
Investigating - TMobile is experiencing issues related to sending volume and we are seeing latency issues with delivery to their subscribers. Sending and receiving across all delivery mechanisms (TFN, 10DLC, Short Code) may experience delays and delivery confirmation may be affected over this network.
Nov 26, 02:50 AEDT
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

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