Sinch MessageMedia Status

Update - We are continuing to investigate this issue.
Nov 14, 2025 - 06:31 AEDT

Update - We are continuing to work on resolving the issue affecting inbound MMS messages in Australia. Our team is actively working on it, and we will share further updates as they become available.
Nov 13, 2025 - 21:25 AEDT

Update - We are continuing to investigate this issue.
Nov 13, 2025 - 18:10 AEDT

Investigating - A subset of customers is currently experiencing an issue with MMS inbound only. Our team is investigating the issue and will provide an update as soon as possible.
Nov 13, 2025 - 13:02 AEDT

Sinch MessageMedia - Services Degraded Performance

The Hub Operational

REST API Operational

SMPP Operational

Email To SMS Operational

SFTP Automation Operational

Inbound System (Webhooks) Degraded Performance

Sinch MessageMedia - Ecosystems Operational

Shopify Operational

Hubspot Operational

NetSuite Operational

Zoho CRM Operational

Big Commerce Operational

Salesforce Operational

Active Campaign Operational

Microsoft Dynamics Operational

Sinch MessageMedia - Legacy APIs Operational

SOAP API (Legacy) Operational

HTTP API (Legacy) Operational

M4U API (Legacy) Operational

External Connectivity Degraded Performance

APAC Degraded Performance

North America Operational

Asia Operational

Middle East & Africa Operational

Europe Operational

South America Operational

Brands Operational

MessageNet Operational

DirectSMS Operational

MobiPost Operational

SMSCentral Operational

WholesaleSMS Operational

Streetdata Operational

Brands Messaging API Operational

MessageNet API Operational

DirectSMS API Operational

Mobipost API Operational

SMScentral API Operational

WholesaleSMS API Operational

Streetdata API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2025

NZ shortcode failures

Resolved - This incident has been resolved.
Nov 14, 10:12 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 08:43 AEDT

Identified - The issue has been identified and a fix is being implemented.
Nov 14, 07:43 AEDT

Investigating - We are currently observing an issue in which a subset of NZ based customers utilizing 4 digit shortcodes are receiving failed messages.
Nov 14, 07:03 AEDT

Nov 13, 2025

Nov 12, 2025

No incidents reported.

Nov 11, 2025

Zoho Integration currently unavailable due to temporary outage

Resolved - This incident has been resolved.
Nov 11, 19:10 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 18:48 AEDT

Identified - A temporary outage caused by infrastructure deployments to the integration between Zoho and Sinch has been identified and is currently being resolved by our team. We are aware that functionality of the integration may be affected or inaccessible at this time.
Nov 11, 18:31 AEDT

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

Social Channels - WhatsApp Access Issue

Resolved - The issue has been resolved.
Nov 8, 01:47 AEDT

Monitoring - The issue has been resolved, and full functionality has been restored. We’ll continue to monitor the service to ensure stability.
Nov 8, 01:08 AEDT

Identified - The issue has been identified and a fix is being implemented.
Nov 8, 00:57 AEDT

Update - We are continuing to investigate this issue.
Nov 8, 00:21 AEDT

Investigating - We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.
Nov 7, 23:46 AEDT

Nov 7, 2025

Nov 6, 2025

No incidents reported.

Nov 5, 2025

MMS Sending via API Failing

Resolved - This incident has been resolved.
Nov 5, 11:18 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 10:11 AEDT

Identified - The issue has been identified and a fix is being implemented.
Nov 5, 08:56 AEDT

Investigating - We’re currently experiencing an issue with MMS sending via our API. Our team is investigating the issue and will supply an update as soon as possible.
Nov 5, 07:36 AEDT

Platform Degradation - MMS

Resolved - This incident has been resolved.
Nov 5, 07:46 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 06:56 AEDT

Investigating - We are currently experiencing a platform degradation impacting MMS traffic.

Impact: Customers may observe delayed MMS for 10DLC, TFN and Short Codes.

Incident Start Time: 2025-11-04 13:05 UTC

We will provide further updates as soon as more information is available.
Nov 5, 04:15 AEDT

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Outbound Messages Delivery Issues

Resolved - This incident has been resolved.
Oct 31, 15:03 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 11:55 AEDT

Investigating - We are writing to inform you that we are currently facing a service degradation on the MessageMedia platform, causing a small subset of MT messages to fail.

Impact: A small subset of MT messages may fail to deliver.
Oct 31, 11:03 AEDT

Intermittent Issues with Inbox and Hub Portal Features

Resolved - This incident has been resolved.
Oct 31, 01:42 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 01:07 AEDT

Investigating - We are currently experiencing intermittent issues affecting the Hub Portal and Inbox. Some users may experience delays or difficulties when loading conversations and other Hub Features. Our team is actively investigating and working to resolve the issue as quickly as possible.

We’ll provide updates as soon as more information becomes available. Thank you for your patience.
Oct 31, 00:41 AEDT