MessageMedia Status

A subset of Toll-Free Numbers are experiencing delivery and reply issues

Update - We continue to see delivery issues into Canada in particular over a subset of Toll-Free Numbers. The MO (replies) issue has a fix and we anticipate installation tonight (US October 4th).
Oct 05, 2022 - 10:07 AEDT

Update - We continue to improve account sending and outbound messages appear to be repaired on this subset. Our provider is testing a fix to repair reply (MO) miessages on the affected numbers but is experiencing issues that require further investigation. We will update as soon as details are available.
Sep 29, 2022 - 08:03 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 2022 - 04:52 AEST

Identified - The issue has been identified and a fix is being implemented.
Sep 28, 2022 - 03:57 AEST

Investigating - A subset of Toll-Free Numbers are currently experiencing delivery issues to North America and Canada in particular. This has already been escalated and our Provider continues to investigate.
Sep 28, 2022 - 01:10 AEST

The Hub Operational

REST API (api.messagemedia.com) Operational

SMPP (smpp.messagemedia.com) Operational

Email To SMS Operational

Inbound System (Webhooks) Operational

Legacy APIs Operational

SOAP API (Legacy) Operational

HTTP API (Legacy) Operational

M4U API (Legacy) Operational

Ecosystems Operational

Shopify Operational

Hubspot Operational

NetSuite Operational

SFTP Automation Operational

Oceania (Australia / New Zealand) Operational

North America (US / Canada) Degraded Performance

Europe (UK) Operational

South America Operational

Asia Operational

Africa Operational

Number Lookup (HLR availability lookup) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

REST API Response (api.messagemedia.com)

Fetching

Past Incidents

Oct 6, 2022

No incidents reported today.

Oct 5, 2022

Shopify Integration - Abandoned Carts subset of users experiencing issues sending SMS

Resolved - A fix has been implemented and we can confirm that the issue is now resolved.
Oct 5, 16:25 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 11:01 AEST

Identified - We are currently identified an issue with our Shopify integration for the abandoned carts feature.

Background automations (i.e. abandoned carts notifications) continues to show intermittent issues with SMS not being issued. Standard SMS sending is unaffected by the abandoned carts issues.

This issue currently only appears to be affecting a subset of customers that use the abandoned carts notifications feature.

We will provide an update on this situation once more information is known.
Sep 28, 14:16 AEST

Toll-Free Number delivery and Delivery Receipt latency issues in North America

Resolved - This incident has been resolved.
Oct 5, 10:04 AEDT

Investigating - Our downstream provider is experiencing issues with message delivery latency. Users may notice delays in both SMS and MMS mesages coupled with lags in Deliver Receipt notifications.
Sep 30, 01:41 AEST

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Sep 29, 2022

Sending delays over Toll-Free Numbers and 10DLC to US customers.

Resolved - This incident has been resolved.
Sep 29, 07:57 AEST

Investigating - Our downstream providers have informed us of delays in sending over Toll-Free and 10DLC. Expect delayed delivery and/or delayed Delivery Receipts. We will update as results are obtained.
Sep 29, 06:01 AEST

Sep 28, 2022

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Shopify Integration - Abandoned Carts subset of users experiencing issues sending SMS

Resolved - We have received notification that the abandoned carts issue has now been resolved.
Sep 23, 14:50 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 16:49 AEST

Investigating - We are currently investigating an issue with our Shopify integration for the abandoned carts feature.

Background automations (i.e. abandoned carts notifications) continues to show intermittent issues with SMS not being issued. Standard SMS sending is unaffected by the abandoned carts issues.

This issue currently only appears to be affecting a subset of customers that use the abandoned carts notifications feature.

We will provide an update on this situation once more information is known.
Sep 20, 15:45 AEST

Delivery issues to the US

Resolved - This incident has been resolved.
Sep 23, 06:37 AEST

Update - Issues appear to be limited to U.S. Cellular. Details and results of efforts to follow.
Sep 22, 23:08 AEST

Update - We are continuing to investigate this issue.
Sep 22, 16:35 AEST

Investigating - Our carrier has identified delivery issues to the US. They are attempting to locate the problem and we will update when we have more information.
Sep 22, 16:34 AEST

Sep 22, 2022

Delayed messaging over Toll-Free numbers in North America.

Resolved - This incident has been resolved.
Sep 22, 05:07 AEST

Identified - The issue has been identified and a fix is being implemented.
Sep 22, 04:04 AEST

Investigating - We are currently investigating delays in a subset of Toll-Free numbers delivering to North America. We have escalated to the relevant parties and will keep this page updated as results are obtained.
Sep 22, 03:28 AEST