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All Systems Operational

Sinch MessageMedia - Services Operational
The Hub Operational
REST API Operational
SMPP Operational
Email To SMS Operational
SFTP Automation Operational
Inbound System (Webhooks) Operational
Sinch MessageMedia - Ecosystems Operational
Shopify Operational
Hubspot Operational
NetSuite Operational
Zoho CRM Operational
Big Commerce Operational
Salesforce Operational
Active Campaign Operational
Microsoft Dynamics Operational
Sinch MessageMedia - Legacy APIs Operational
SOAP API (Legacy) Operational
HTTP API (Legacy) Operational
M4U API (Legacy) Operational
External Connectivity Operational
APAC Operational
North America Operational
Asia Operational
Middle East & Africa Operational
Europe Operational
South America Operational
Brands Operational
MessageNet Operational
DirectSMS Operational
MobiPost Operational
SMSCentral Operational
WholesaleSMS Operational
Streetdata Operational
Brands Messaging API Operational
MessageNet API Operational
DirectSMS API Operational
Mobipost API Operational
SMScentral API Operational
WholesaleSMS API Operational
Streetdata API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 22, 2026

No incidents reported today.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026
Contacts UI unavailable or failing to load
Resolved - This incident has been resolved.
May 19, 00:10 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 00:07 AEST
Identified - The issue has been identified and a fix is being implemented.
May 19, 00:03 AEST
Investigating - We are currently investigating an issue affecting the Contacts section within the Sinch MessageMedia and Engage UI.

Customers may experience errors, blank pages, or inability to access or manage contacts.

Messaging delivery services and APIs are currently operating normally.

We will provide further updates as more information becomes available.
May 19, 00:03 AEST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Investigating — Inbox Unavailable
Resolved - The incident has been resolved and all systems are operational.
May 14, 00:46 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 00:34 AEST
Investigating - We’re currently investigating an issue causing Inbox to fail to load for some users. Affected users may see the following error message:

“Something unforeseen happened. We have been notified and are working on a solution.”

Our team is actively working to identify the root cause and restore service as quickly as possible. We’ll share additional updates as they become available.
May 14, 00:27 AEST
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Delivery Issue United States - AT&T - 10DLC
Resolved - This incident has been resolved.
May 8, 08:53 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 08:13 AEST
Investigating - We are currently observing delivery issues towards United States - AT&T through 10DLC route.

Estimated Incident Start Time: 2026-05-06 14:00 UTC

Impact: Delayed delivery for concatenated 10DLC MT messages submitted towards AT&T US.

We will update as soon as we have more information.
May 8, 03:19 AEST
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