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All Systems Operational

Sinch MessageMedia - Services Operational
The Hub Operational
REST API Operational
SMPP Operational
Email To SMS Operational
SFTP Automation Operational
Inbound System (Webhooks) Operational
Sinch MessageMedia - Ecosystems Operational
Shopify Operational
Hubspot Operational
NetSuite Operational
Zoho CRM Operational
Big Commerce Operational
Salesforce Operational
Active Campaign Operational
Microsoft Dynamics Operational
Sinch MessageMedia - Legacy APIs Operational
SOAP API (Legacy) Operational
HTTP API (Legacy) Operational
M4U API (Legacy) Operational
External Connectivity Operational
APAC Operational
North America Operational
Asia Operational
Middle East & Africa Operational
Europe Operational
South America Operational
Brands Operational
MessageNet Operational
DirectSMS Operational
MobiPost Operational
SMSCentral Operational
WholesaleSMS Operational
Streetdata Operational
Brands Messaging API Operational
MessageNet API Operational
DirectSMS API Operational
Mobipost API Operational
SMScentral API Operational
WholesaleSMS API Operational
Streetdata API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Delivery Issue United States - AT&T - 10DLC
Resolved - This incident has been resolved.
May 8, 08:53 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 08:13 AEST
Investigating - We are currently observing delivery issues towards United States - AT&T through 10DLC route.

Estimated Incident Start Time: 2026-05-06 14:00 UTC

Impact: Delayed delivery for concatenated 10DLC MT messages submitted towards AT&T US.

We will update as soon as we have more information.
May 8, 03:19 AEST
May 7, 2026
Certificate Update m4ud.messagemedia.com
Completed - The scheduled maintenance has been completed.
May 7, 11:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:30 AEST
Scheduled - Dear Customer,

We will be performing a certificate update for m4ud.messagemedia.com.

This will take place during the following window:

Start: 07/05/2026 10:30 UTC+10 (07/05/2026 12:30 UTC)
End: 07/05/2026 11:00 UTC+10 (07/05/2026 01:00 UTC)

During this period, there is no expected impact to the service, including downtime or message delays.

Customers who store or pin the certificate locally will need to update their systems to trust the new certificate once the change has been completed.

If you have any questions regarding this update, please contact support@messagemedia.com.
Apr 27, 10:24 AEST
API Service Upgrade
Completed - The scheduled maintenance has been completed.
May 7, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 13:23 AEST
Scheduled - Dear Customer,

We will be performing maintenance on our API SMS Database Service during the following window:

Start: Thursday, 07 May 2026, 10:00 AM AEDT
End: Thursday, 07 May 2026, 11:00 AM AEDT

During this maintenance window, messages sent via API may experience temporary failures of up to 5 minutes.

Impact details:

- Messages sent via API between 10:00 AM and 11:00 AM AEDT may temporarily fail for up to 5 minutes.
- There will be no impact to scheduled messages via the Hub during this time.
- All Hub messages, including immediate sends and inbound messages, will continue to send and receive as normal.

Impacted Brands:

- Mobipost
- SMS Central

Please contact the Support Team if you require any further information or assistance.
Apr 24, 09:37 AEST
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
10DLC Delivery Issue US - AT&T
Resolved - This incident has been resolved.
May 1, 12:38 AEST
Update - Our Provider is still continuing to investigate this issue.
May 1, 05:55 AEST
Investigating - We are currently observing delivery issues with 10DLCs in US to AT&T carrier. Our Provider is currently investigating the issue and we will update as soon as we have more information.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
May 1, 03:56 AEST
Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

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