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All Systems Operational
The Hub ? Operational
REST API (api.messagemedia.com) ? Operational
SMPP (smpp.messagemedia.com) ? Operational
Email To SMS ? Operational
Inbound System (Webhooks) ? Operational
Legacy APIs Operational
SOAP API (Legacy) ? Operational
HTTP API (Legacy) ? Operational
M4U API (Legacy) ? Operational
Ecosystems Operational
Shopify ? Operational
Hubspot ? Operational
NetSuite ? Operational
Zoho CRM ? Operational
Big Commerce ? Operational
Salesforce ? Operational
Active Campaign ? Operational
Microsoft Dynamics ? Operational
SFTP Automation ? Operational
Oceania (Australia / New Zealand) ? Operational
North America (US / Canada) ? Operational
Europe (UK) ? Operational
South America ? Operational
Asia ? Operational
Africa ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SFTP Infrastructure Maintenance Jan 15, 2025 20:00-20:30 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 09, 2025 - 12:35 AEDT
Scheduled - Dear Customer,

We will be doing a planned maintenance on our SFTP infrastructure. This will be done in the following window:

Start: Wednesday 15th January 8:00 PM AEDT (Wednesday 15th January 09:00 UTC)
End: Wednesday 15th January 8:30 PM AEDT (Wednesday 15th January 09:30 UTC)

The maintenance will last for 30 minutes. During this time, the SFTP server will be unavailable.

Impact on Services:
- SFTP Customers will not be able to upload or download files.
- SFTP Automated broadcasts will be temporarily unavailable.

Recommendation:
We advise customers to avoid uploading files during this maintenance window and to resume file transfers after the maintenance.

During this maintenance, outbound messaging services beyond SFTP will continue to operate throughout the duration of the downtime, all other API and web portal functionalities, including message sending and receiving, remain unaffected.

Jan 08, 2025 - 16:36 AEDT
Past Incidents
Jan 14, 2025

No incidents reported today.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Resolved - This incident has been resolved.
Jan 10, 18:11 AEDT
Investigating - We have identified an issue on the Telstra network where SMS delivery to Telstra handsets appears to be delayed. We have contacted Telstra and are awaiting their response. Other carriers are not affected.
Jan 10, 14:27 AEDT
Jan 9, 2025

No incidents reported.

Jan 8, 2025
Resolved - This incident has been resolved.
Jan 8, 03:12 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 02:22 AEDT
Identified - Investigating - We are currently observing delivery issues in the United States - T-Mobile. The issue has been identified, and a fix is being implemented.

Incident Start Time: 2025-01-07 06:01 UTC

Impact: Delayed MT/MOs, Missing/Late delivery receipts

We will update as soon as we have more information.

Jan 8, 01:43 AEDT
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.