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All Systems Operational
The Hub ? Operational
REST API (api.messagemedia.com) ? Operational
SMPP (smpp.messagemedia.com) ? Operational
Email To SMS ? Operational
Inbound System (Webhooks) ? Operational
Legacy APIs Operational
SOAP API (Legacy) ? Operational
HTTP API (Legacy) ? Operational
M4U API (Legacy) ? Operational
Ecosystems Operational
Shopify Operational
Hubspot ? Operational
NetSuite ? Operational
SFTP Automation ? Operational
Oceania (Australia / New Zealand) ? Operational
North America (US / Canada) ? Operational
Europe (UK) ? Operational
South America ? Operational
Asia ? Operational
Africa ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API Response (api.messagemedia.com) ?
Fetching
REST API Uptime
Fetching
Past Incidents
Oct 19, 2021

No incidents reported today.

Oct 18, 2021

No incidents reported.

Oct 17, 2021
ATT - MMS Latency
Resolved - This is now resolved.
Oct 17, 09:05 AEDT
Monitoring - Our downstream partner has engaged the Carrier partner and mitigated the latency issue for ATT MMS.

This issue may have impacted all customers for ATT MMS messages.

We will be monitoring this issue before full resolution.
Oct 16, 05:58 AEDT
Investigating - We are currently investigating possible MMS latency issues for gateway customers.

This issue may be impacting all customers for ATT MMS messages.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Oct 16, 04:17 AEDT
Oct 16, 2021
Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
New Zealand - 2degree Carrier Connectivity Issue
Resolved - We have been informed by our provider that all queues to 2degrees have cleared and the connection remains stable.

This incident is now resolved.
Oct 11, 08:42 AEDT
Monitoring - 2degrees have put in a fix to this issue and messages that were queued on the provider side are now flowing.

We are continuing to monitor this and work with our New Zealand provider to ensure this is completely resolved.
Oct 11, 08:27 AEDT
Investigating - Dear Customer,

We have been informed by our New Zealand provider that they are seeing connectivity issues to the local carrier, 2degrees.

They are currently investigating this and have engaged them look into a resolution.

Customers sending to New Zealand to recipient's on the 2degree network may see degraded delivery, such as delays.

Further updates will be provided as they are available.
Oct 11, 07:59 AEDT
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Login and Password issues with our Web Portal
Resolved - Our monitoring indicates that all login's have returned to normal.

This incident is now resolved.
Oct 8, 09:52 AEDT
Monitoring - A fix has been put in place to resolve the login issue. If users are still having issues logging in, we recommend they refresh their browser or start a new browser session.

We are continuing to monitor to ensure login remains stable.
Oct 8, 09:24 AEDT
Identified - We have identified the issue and are currently putting a fix in place.

An additional update will be provided in 30 minutes, unless events warrant one earlier.
Oct 8, 09:12 AEDT
Update - We are continuing to investigate this issue.
Oct 8, 08:09 AEDT
Investigating - We are currently investigating an issue with our Web portal. Users may experience difficulty logging in to their accounts. Web teams are engaged and we will update promptly with our actions and results.
Oct 8, 08:09 AEDT
US and CA Dedicated Short Codes
Resolved - This incident has been resolved.
Oct 8, 07:05 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 06:33 AEDT
Investigating - We are currently investigating a degradation in service for US and Canadian Dedicated Short Codes. We have engaged all relevant parties and will update this page as soon as more details are gathered.
Oct 8, 04:57 AEDT
Depreciated service to the Hub
Resolved - This incident has been resolved.
Oct 8, 02:12 AEDT
Investigating - We are aware of some customers facing issues when logging into the Hub. We are reviewing and investigating this.
Oct 8, 01:09 AEDT
Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

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