Update - Reporting Maintenance:
We are currently performing upgrades to our reporting infrastructure. During this time messages and delivery receipts will be delayed from appearing in reports by approximately 2 hours. There will be no impact to the rate at which messages are sent or received, and you will still be able to view all recent messages in the Inbox. Once the maintenance is complete all messages and delivery receipts sent or received during the upgrade will be processed and displayed in reports as normal.
Sep 21, 2023 - 14:48 AEST
We are currently performing upgrades to our reporting infrastructure. During this time messages and delivery receipts will be delayed from appearing in reports by approximately 2 hours. There will be no impact to the rate at which messages are sent or received, and you will still be able to view all recent messages in the Inbox. Once the maintenance is complete all messages and delivery receipts sent or received during the upgrade will be processed and displayed in reports as normal.
Sep 21, 2023 - 14:48 AEST
Update - The report delays have improved significantly. We have made substantial progress, and our current reporting delay levels are consistently under 15 minutes.
Sep 19, 2023 - 14:43 AEST
Sep 19, 2023 - 14:43 AEST
Monitoring - Confirming that Reporting is currently delayed up to 50 minutes in our Portal/API. No data has been lost and your reports will catch up soon.
Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message.
Apologies for this delay.
Sep 19, 2023 - 11:00 AEST
Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message.
Apologies for this delay.
Sep 19, 2023 - 11:00 AEST
The Hub
Degraded Performance
Next Generation MessageMedia Web Portal.
REST API (api.messagemedia.com)
Degraded Performance
RESTful API connecting to Unified Gateway
SMPP (smpp.messagemedia.com)
Operational
SMPP API connecting to Unified Gateway (smpp.messagemedia.com)
Email To SMS
Operational
Email2SMS - Sending SMS messages via your email client. You should be using domain *pcsms.com.au / .co.nz / .us / .co.uk depending on your region
Inbound System (Webhooks)
Degraded Performance
Issues relating to the processing of inbound messages and delivery receipts
Legacy APIs
Operational
SOAP API (Legacy)
Operational
SOAP API connecting to various legacy endpoints (soap.messagemedia.com, soap.m4u.com, au, xml.m4u.com.au, xmlf1.m4u.com.au)
HTTP API (Legacy)
Operational
A legacy API that connects to https://http-api.m4u.com.au/api/send.php?
M4U API (Legacy)
Operational
API's that connect to our M4U API. These include .NET & COM (smsmaster.m4u.com.au)
Ecosystems
Degraded Performance
Shopify
Degraded Performance
The MessageMedia app for Shopify (https://messagemedia.com/au/sms-integrations/shopify/)
Hubspot
Degraded Performance
The MessageMedia app for Hubspot (https://messagemedia.com/au/sms-integrations/hubspot/)
NetSuite
Degraded Performance
The MessageMedia integration into NetSuite (https://messagemedia.com/au/sms-integrations/sms-for-netsuite/)
Zoho CRM
Degraded Performance
The MessageMedia app for Zoho CRM (https://messagemedia.com/au/sms-integrations/sms-for-zoho-crm/)
Big Commerce
Degraded Performance
The MessageMedia app for Big Commerce (https://messagemedia.com/au/sms-integrations/sms-for-bigcommerce/)
Salesforce
Degraded Performance
The MessageMedia app for Salesforce (https://messagemedia.com/au/sms-integrations/sms-for-salesforce/)
Active Campaign
Degraded Performance
The MessageMedia app for Active Campaign (https://messagemedia.com/au/sms-integrations/sms-for-activecampaign/)
Microsoft Dynamics
Degraded Performance
The MessageMedia app for Microsoft (https://messagemedia.com/au/sms-integrations/sms-for-microsoft-dynamics/)
SFTP Automation
Operational
SFTP Server for automated client file uploads
Oceania (Australia / New Zealand)
Degraded Performance
Messaging relating to the Oceania region, including outbound or inbound messaging.
North America (US / Canada)
Degraded Performance
Messaging relating to the North America region, including outbound or inbound messaging.
Europe (UK)
Degraded Performance
Messaging relating to the European region, including outbound or inbound messaging.
South America
Degraded Performance
Messaging relating to the South American region, including outbound or inbound messaging.
Asia
Degraded Performance
Messaging relating to the Asian region, including outbound or inbound messaging.
Africa
Degraded Performance
Messaging relating to the African region, including outbound or inbound messaging.
Number Lookup (HLR availability lookup)
Operational
Home location register (HLR) availability lookup provide a simple way to clean your database by identifying unreachable phone numbers, so you can filter them out and only pay for messages delivered to actual customers.
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance