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T-Mobile experiencing latency issues on SMS delivery
Investigating - Our provider has indicated they are currently investigating a potential issue with TMO outbound message latency. This would effect SMS delivery for T-Mobile customers. We are monitoring and will update this page as developments occur.
Dec 4, 03:16 AEDT
The Hub ? Operational
Manager Web Portal ? Operational
REST API (api.messagemedia.com) ? Operational
SMPP (smpp.messagemedia.com) ? Operational
Legacy APIs Operational
SOAP API (Legacy) ? Operational
HTTP API (Legacy) ? Operational
M4U API (Legacy) ? Operational
Email To SMS ? Operational
Inbound System (Webhooks) ? Operational
SFTP Automation ? Operational
Oceania (Australia / New Zealand) ? Operational
North America (US / Canada) ? Operational
Europe (UK) ? Operational
South America ? Operational
Asia ? Operational
Africa ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API Response (api.messagemedia.com) ?
Fetching
Past Incidents
Dec 4, 2020

Unresolved incident: T-Mobile experiencing latency issues on SMS delivery.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020
Web Portal Reporting Delay
Resolved - Our monitoring has shown that reporting has remained stable and updating in a timely manner.

This issue is now resolved.
Nov 30, 15:09 AEDT
Monitoring - Reporting has now returned back to normal levels.

We will continue to monitor this throughout the day.
Nov 30, 13:42 AEDT
Update - We are still working on reducing the delay in the reporting.

It is currently lowering and is now sitting at an average of 50 minutes.

We will provide further updates as this progresses.
Nov 30, 13:32 AEDT
Identified - We are currently experiencing delays in the reporting available in the web portal. This is impacting the following reports:

- Detailed Reports
- Campaign Reports
- Sub Account Usage Reports

At this time, the reporting is delayed by around 1 hour.

We have identified the delay and are currently working on a resolution. Services such as email notifications or sending of replies to webhooks are still working in real-time.

If you have any questions, please contact us at support@messagemedia.com
Nov 30, 11:20 AEDT
Nov 29, 2020

No incidents reported.

Nov 28, 2020
Hub Portal Inbox and Reporting Inbound Delays
Resolved - This incident has been resolved.
Nov 28, 03:14 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 02:32 AEDT
Update - The reporting system is currently 2 hours and 50 minutes behind. It is slowly catching up at this time.

We are continuing to work to decrease this delay.
Nov 27, 14:21 AEDT
Investigating - We are currently experiencing delays with reporting for inbound messages for our web portal. This is impacting the following features:
- Inbox
- Reporting
We have identified the issue and are currently working on a resolution for this.
Services such as receiving email notifications for a reply are still working in a timely manner, this is specific to the web portal itself.
We will continue to provide updates as this progresses.
If you have any questions or concerns, please contact us at support@messagemedia.com.au
Nov 27, 10:31 AEDT
Nov 27, 2020
Outbound Message Delays
Resolved - All our monitoring has indicated that there are no further delays with SMS sending.

We are continuing to keep a close eye on this, however we consider this resolved.
Nov 27, 15:27 AEDT
Update - We have seen that the delays with the carrier has reduced and returned to regular levels now.

We are continuing to monitor this throughout the day.
Nov 27, 14:01 AEDT
Monitoring - We are currently monitoring delays we are seeing with messages being delivered by the carriers.

Our engineering team are aware of this and the issue looks to be linked with load on the carrier side.

We are also working with them to investigate any potential ways to get around upstream bottlenecks to reduce these delays.

We will keep this updated with our monitoring of the situation.

If you have any questions, please contact support@messagemedia.com
Nov 27, 12:04 AEDT
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

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