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All Systems Operational
The Hub ? Operational
REST API (api.messagemedia.com) ? Operational
SMPP (smpp.messagemedia.com) ? Operational
Email To SMS ? Operational
Inbound System (Webhooks) ? Operational
Legacy APIs Operational
SOAP API (Legacy) ? Operational
HTTP API (Legacy) ? Operational
M4U API (Legacy) ? Operational
Ecosystems Operational
Shopify ? Operational
Hubspot ? Operational
NetSuite ? Operational
Zoho CRM ? Operational
Big Commerce ? Operational
Salesforce ? Operational
Active Campaign ? Operational
Microsoft Dynamics ? Operational
SFTP Automation ? Operational
Oceania (Australia / New Zealand) ? Operational
North America (US / Canada) ? Operational
Europe (UK) ? Operational
South America ? Operational
Asia ? Operational
Africa ? Operational
Number Lookup (HLR availability lookup) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API Response (api.messagemedia.com) ?
Fetching
Past Incidents
Jun 8, 2023

No incidents reported today.

Jun 7, 2023
Infrastructure Maintenance (M4U SSL Certificate Renewal)
Completed - The scheduled maintenance has been completed.
Jun 7, 15:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 14:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 31, 13:03 AEST
Scheduled - Dear Customer,

We will be deploying the renewed SSL certificate for m4u.com.au on our internal infrastructure. This will be done in the following window:

Start: June 7th 03:00 UTC (June 7th 14:00 AEST)
End: June 7th 04:00 UTC (June 7th 15:00 AEST)

Impact details: No impact to the customer

Planned Outage: No

Please contact support@messagemedia.com should you require further information or assistance.
May 31, 12:50 AEST
Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Delays in MMS delivery over the Verizon network
Resolved - At approximately 12pm Eastern Time, we noticed delays in MMS deliveries over the Verizon network. We immediately escalated to our downstream providers and they resolved the issue within minutes. All messages that failed were re-sent. Customers may notice latencies in delivery times due to the above.
Jun 2, 03:45 AEST
Jun 1, 2023
Verizon Latency
Resolved - We have verified Resolution of the messaging latency issues with Verizon.

This issue may have impacted customers messaging To and From Verizon users, as well as Delivery Receipts.

Thank you for your patience while confirming remediation with our partners.
Jun 1, 06:29 AEST
Monitoring - We are observing an improvement of message latency toward Verizon.
Jun 1, 04:31 AEST
Investigating - We are currently investigating possible messaging latency issues with Verizon.

This issue may be impacting API customers' MO messaging from / to Verizon, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
Jun 1, 03:50 AEST
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023
Delays with receiving MMS
Resolved - This incident has been resolved.
May 29, 14:38 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 08:50 AEST
Investigating - We are currently experiencing delays with receiving MMS on our dedicated numbers. Our team is working diligently to resolve the issue as soon as possible. Sending/Receiving SMS working with no issue.
May 28, 13:09 AEST
May 28, 2023
May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

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