Issues with trusted (approved) alpha tags

Incident Report for MessageMedia

Resolved

This incident has been resolved.

Posted Mar 08, 2024 - 11:03 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 07, 2024 - 11:47 AEDT

Update

We are continuing to investigate this issue.

Posted Mar 07, 2024 - 10:52 AEDT

Investigating

We are currently experiencing issues for some customers where messages from the trusted (approved) alpha tags are getting rejected. We are aware of the issue and actively investigating the root cause.

Posted Mar 07, 2024 - 10:47 AEDT