Error upon entering credentials when logging in

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.

Posted Oct 16, 2025 - 04:30 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2025 - 04:17 AEDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 16, 2025 - 04:12 AEDT

Update

We are continuing to investigate this issue.

Posted Oct 16, 2025 - 03:56 AEDT

Investigating

We are currently investigating an issue in which users are reporting an error upon logging in stating, "Oh no! something unforseen happened. Contact support if the issue persists. "Invalid 'sdkKey' value"

Posted Oct 16, 2025 - 03:17 AEDT

This incident affected: Sinch MessageMedia - Services (The Hub).