AU - Outbound Message Delays

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.

Posted Feb 09, 2026 - 14:42 AEDT

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 09, 2026 - 14:23 AEDT

Update

Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.

Posted Feb 09, 2026 - 13:43 AEDT

Update

We are continuing to investigate this issue.

Posted Feb 09, 2026 - 12:59 AEDT

Investigating

Dear Customer,

We are currently investigating an issue with messages not being sent and stuck in Enroute status.

Our engineers are reviewing this and working to resolve it as quickly as possible.

Posted Feb 09, 2026 - 12:59 AEDT

This incident affected: Sinch MessageMedia - Services (The Hub, REST API, SMPP, Email To SMS, SFTP Automation), Brands (MessageNet, DirectSMS, MobiPost, SMSCentral, WholesaleSMS, Streetdata), Brands Messaging API (MessageNet API, DirectSMS API, SMScentral API, WholesaleSMS API, Streetdata API), and Sinch MessageMedia - Legacy APIs (SOAP API (Legacy), HTTP API (Legacy), M4U API (Legacy)).