Shopify Integration UI Not Loading

Incident Report for Sinch MessageMedia

Resolved

A fix for this issue has now been implemented.

If you continue to see any further issues, please reach out to support@messagemedia.com

Posted Jun 24, 2022 - 13:04 AEST

Update

Our team is still developing a solution for this.

Temporary workaround to access the Shopify integration UI is to refreshing the page.

Posted Jun 23, 2022 - 18:53 AEST

Identified

The issue has been identified and a fix is being worked on.

Posted Jun 23, 2022 - 16:49 AEST

Investigating

We are currently investigating an issue with our Shopify integration UI.

This is impacting the website UI from loading in a browser.

Background automations (i.e. abandoned carts notifications) continues to work properly.

Temporary workaround to access the Shopify integration UI is to refreshing the page.

Posted Jun 23, 2022 - 15:56 AEST

This incident affected: Sinch MessageMedia - Ecosystems (Shopify).