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Issue Adding or Editing Contacts in the UI

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.
Posted Feb 11, 2026 - 13:23 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 11, 2026 - 12:31 AEDT

Investigating

We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved.

Our engineers are actively working to resolve this issue and will provide updates as soon as possible
Posted Feb 11, 2026 - 11:15 AEDT
This incident affected: Sinch MessageMedia - Services (The Hub), Brands (MessageNet, DirectSMS, MobiPost, SMSCentral, WholesaleSMS, Streetdata), and External Connectivity (APAC).
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