Mobile App Inbox Sending Issue

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.

Posted Nov 20, 2025 - 05:59 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2025 - 05:45 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 20, 2025 - 04:43 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 20, 2025 - 03:57 AEDT

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 20, 2025 - 03:42 AEDT

Investigating

We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".

Posted Nov 20, 2025 - 03:19 AEDT

This incident affected: Sinch MessageMedia - Services (The Hub).