Hub Portal Inbox and Reporting Inbound Delays

Incident Report for MessageMedia

Resolved

This incident has been resolved.

Posted Nov 28, 2020 - 03:14 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 28, 2020 - 02:32 AEDT

Update

The reporting system is currently 2 hours and 50 minutes behind. It is slowly catching up at this time.

We are continuing to work to decrease this delay.

Posted Nov 27, 2020 - 14:21 AEDT

Investigating

We are currently experiencing delays with reporting for inbound messages for our web portal. This is impacting the following features:
- Inbox
- Reporting
We have identified the issue and are currently working on a resolution for this.
Services such as receiving email notifications for a reply are still working in a timely manner, this is specific to the web portal itself.
We will continue to provide updates as this progresses.
If you have any questions or concerns, please contact us at support@messagemedia.com.au

Posted Nov 27, 2020 - 10:31 AEDT

This incident affected: The Hub.