Delayed Outbound SMS and Reporting

Incident Report for MessageMedia

Resolved

The incident has been resolved and all systems are operational.

Posted Mar 09, 2024 - 10:16 AEDT

Investigating

We are currently observing delays for Outbound SMS and Reporting.
Our teams have been notified and are working on identifying and fixing the issue.

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts/Delayed Reporting

Posted Mar 09, 2024 - 08:30 AEDT

This incident affected: The Hub, REST API (api.messagemedia.com), SMPP (smpp.messagemedia.com), Email To SMS, Inbound System (Webhooks), SFTP Automation, Oceania (Australia / New Zealand), North America (US / Canada), Europe (UK), South America, Asia, Africa, Number Lookup (HLR availability lookup), Ecosystems (Shopify, Hubspot, NetSuite, Zoho CRM, Big Commerce, Salesforce, Active Campaign, Microsoft Dynamics), and Legacy APIs (SOAP API (Legacy), HTTP API (Legacy), M4U API (Legacy)).