Mercury Update Incident

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.

Posted Nov 21, 2022 - 09:24 AEDT

Monitoring

We have identified a fix where a subset of customers require the Remote Site settings to be enabled:

To enable:
Setup -> Remote site setting and enable MessageMedia_Rest

We are monitoring the issues with for some customer regarding "insufficient privileges"

Posted Nov 17, 2022 - 16:32 AEDT

Investigating

We have identified an issue with our Mercury update V1.20 which is causing issues with the SMS button in leads and contacts that is producing a error to insufficient privileges. Outbound messaging services are degraded. We are currently investigating the issue.

Posted Nov 17, 2022 - 06:40 AEDT

This incident affected: North America (US / Canada).