Message Reporting Delays
Incident
Report for Sinch MessageMedia
Resolved
This incident has been resolved.
Update
Reporting Maintenance:
We are currently performing upgrades to our reporting infrastructure. During this time messages and delivery receipts will be delayed from appearing in reports by approximately 2 hours. There will be no impact to the rate at which messages are sent or received, and you will still be able to view all recent messages in the Inbox. Once the maintenance is complete all messages and delivery receipts sent or received during the upgrade will be processed and displayed in reports as normal.
We are currently performing upgrades to our reporting infrastructure. During this time messages and delivery receipts will be delayed from appearing in reports by approximately 2 hours. There will be no impact to the rate at which messages are sent or received, and you will still be able to view all recent messages in the Inbox. Once the maintenance is complete all messages and delivery receipts sent or received during the upgrade will be processed and displayed in reports as normal.
Update
The report delays have improved significantly. We have made substantial progress, and our current reporting delay levels are consistently under 15 minutes.
Monitoring
Confirming that Reporting is currently delayed up to 50 minutes in our Portal/API. No data has been lost and your reports will catch up soon.
Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message.
Apologies for this delay.
Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message.
Apologies for this delay.
This incident affected: The Hub, REST API (api.messagemedia.com, eu.app.api.sinch.com), SMPP (smpp.messagemedia.com), Email To SMS, Inbound System (Webhooks), SFTP Automation, Oceania (Australia / New Zealand), North America (US / Canada), Europe (UK), South America, Asia, Africa, Ecosystems (Shopify, Hubspot, NetSuite, Zoho CRM, Big Commerce, Salesforce, Active Campaign, Microsoft Dynamics), and Legacy APIs (SOAP API (Legacy), HTTP API (Legacy), M4U API (Legacy)).