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Shopify US - SMS Delivery

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.
Posted Dec 16, 2021 - 02:42 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 15, 2021 - 16:36 AEDT

Update

We have identified a fix for the routing issue for US Shopify customers and are currently putting the solution in place.

An additional update will be provided once the solution is in place and we will monitor the results.
Posted Dec 15, 2021 - 13:57 AEDT

Identified

Dear Customer,

We are currently aware of a problem impacting our US Shopify customers causing messages to not deliver.

We are working with our provider to get this resolved and will provide an update as soon as possible.
Posted Dec 15, 2021 - 10:04 AEDT
This incident affected: Sinch MessageMedia - Ecosystems (Shopify).
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