Delayed Outbound SMS Sending and Reporting
Incident
Report for Sinch MessageMedia
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently experiencing delays with Outbound SMS and Reporting.
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- Outbound message sending is delayed.
- Delivery receipts are delayed.
- Message reporting is delayed.
- Thank you for your patience as we work to resolve these issues.
Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.
Impact:
- Outbound message sending is delayed.
- Delivery receipts are delayed.
- Message reporting is delayed.
- Thank you for your patience as we work to resolve these issues.
This incident affected: The Hub, REST API (api.messagemedia.com), Inbound System (Webhooks), Oceania (Australia / New Zealand), North America (US / Canada) and Legacy APIs (SOAP API (Legacy), HTTP API (Legacy), M4U API (Legacy)).