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North America Messaging Issues
Incident Report for MessageMedia
This incident is resolved. Processing of backlog Delivery Receipts ("DRs") is also reported as complete. Our internal reporting in the Hub portal could be affected by the influx of DRs, and should be normalized soon. Thank you for your patience in this matter.
Posted Jan 16, 2022 - 03:28 AEDT
We are continuing to monitor for any further issues.
Posted Jan 15, 2022 - 09:23 AEDT
We currently observe delays with AT&T SMS only, TMobile and Verizon SMS delays have been resolved. We expect AT&T delays to be resolved as soon as possible and will report results as they arrive.
Posted Jan 15, 2022 - 07:03 AEDT
Although a fix has been implemented, there are reports downstream of a significant issue with Toll-Free deliverability across the US and Canada. We have escalated and will provide details as they arrive. Our Gateway continues to function. This is a downstream issue.
Posted Jan 15, 2022 - 03:26 AEDT
The issue has been identified and a fix is being implemented.
Posted Jan 15, 2022 - 02:15 AEDT
We are continuing our investigation, there are currently delivery issues towards North American networks using Toll-Free numbers.

Updates to follow as we have more information.
Posted Jan 15, 2022 - 01:47 AEDT
We have been made aware of messaging issues to North America. We are currently investigating this.
Posted Jan 15, 2022 - 01:02 AEDT
This incident affected: North America (US / Canada).