Outbound Message Delays

Incident Report for MessageMedia

Resolved

This incident has been resolved.

Posted Jan 30, 2024 - 18:20 AEDT

Monitoring

Telstra have advised that the issue has been rectified and they are monitoring the current situation. Monitoring will remain in place overnight.

Posted Jan 30, 2024 - 18:12 AEDT

Identified

Telstra have advised that there is currently a National issue with intermittent failures on sending and receiving SMS to/from their network handsets. Current investigation and restoration activities are underway. Next update will be after 1800 AEDT.

Posted Jan 30, 2024 - 17:07 AEDT

Update

We are continuing to investigate this issue.

Posted Jan 30, 2024 - 16:52 AEDT

Update

We are continuing to investigate this issue.

Posted Jan 30, 2024 - 16:49 AEDT

Investigating

We are currently observing delivery issues towards Australia - Telstra

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts

Posted Jan 30, 2024 - 16:28 AEDT

This incident affected: The Hub, REST API (api.messagemedia.com), SMPP (smpp.messagemedia.com), and Email To SMS.