Welcome to the MessageMedia status page. Subscribe for real-time information about the status of our service via the subscribe link above.
Shopify Integration - Abandoned Carts subset of users experiencing issues sending SMS
Incident Report for MessageMedia
Resolved
A fix has been implemented and we can confirm that the issue is now resolved.
Posted Oct 05, 2022 - 16:25 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2022 - 11:01 AEST
Identified
We are currently identified an issue with our Shopify integration for the abandoned carts feature.

Background automations (i.e. abandoned carts notifications) continues to show intermittent issues with SMS not being issued. Standard SMS sending is unaffected by the abandoned carts issues.

This issue currently only appears to be affecting a subset of customers that use the abandoned carts notifications feature.

We will provide an update on this situation once more information is known.
Posted Sep 28, 2022 - 14:16 AEST
This incident affected: Ecosystems (Shopify).
← Current Status Powered by Atlassian Statuspage