Sinch MessageMedia Status

All Systems Operational

The Hub Operational

REST API (api.messagemedia.com) Operational

SMPP (smpp.messagemedia.com) Operational

Email To SMS Operational

Inbound System (Webhooks) Operational

Legacy APIs Operational

SOAP API (Legacy) Operational

HTTP API (Legacy) Operational

M4U API (Legacy) Operational

Ecosystems Operational

Shopify Operational

Hubspot Operational

NetSuite Operational

Zoho CRM Operational

Big Commerce Operational

Salesforce Operational

Active Campaign Operational

Microsoft Dynamics Operational

SFTP Automation Operational

Oceania (Australia / New Zealand) Operational

North America (US / Canada) Operational

Europe (UK) Operational

South America Operational

Asia Operational

Africa Operational

Number Lookup (HLR availability lookup) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infrastructure Maintenance (Pre-paid Accounts) May 28, 2024 06:00-06:15 AEST

Dear Customer,

We will be doing a planned maintenance on our pre-paid account infrastructure. This will be done in the following window:

Start: Tuesday 28th May 6:00 AM AEST (Monday 27th May 20:00 UTC)
End: Tuesday 28th May 6:15 AM AEST (Monday 27th May 20:15 UTC)

As part of the maintenance, there is a planned outage of 10 minutes, during this downtime, pre-paid customers will not be able to send message, top-up, and check account balance for the duration of the outage

There will be no impact to post-paid accounts.

Please contact support@messagemedia.com should you require further information or assistance.
Posted on May 21, 2024 - 11:03 AEST

Past Incidents

May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024

Certificate Update *.m4u.com.au

Completed - The scheduled maintenance has been completed.
May 20, 11:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 11:00 AEST

Scheduled - Dear Customer,

We will be undergoing a certificate update for the wildcard on *.m4u.com.au. This involves the following services or API endpoints:

- http-api.m4u.com.au
- http-api.m4u.com.au
- smsmaster.m4u.com.au
- smsmaster1.m4u.com.au
- www.smsmaster1.m4u.com.au
- smsmaster2.m4u.com.au

This will be done in the following period:
Start: 20/05/2024 11:00 UTC+10 (20/05/2024 01:00 UTC+0)
End: 20/05/2024 11:30 UTC+10 (20/05/2024 01:30 UTC+0)

During this period, there is no expected impact to the service such as downtime or delays.

Customers that store the certificate locally, or pin it, will be required to update their systems to bring in the new certificate once the change has occurred.

If you wish to have the certificate before the change, please contact support@messagemedia.com
May 16, 10:12 AEST

May 19, 2024

Infrastructure Maintenance (Web Portal - Inbox)

Completed - The scheduled maintenance has been completed.
May 19, 01:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 AEST

Update - We will be undergoing scheduled maintenance during this time.
May 12, 20:13 AEST

Scheduled - Dear Customer,

We will be doing a planned maintenance on our web portal inbox infrastructure. This will be done in the following window:

Start: 18th May 14:00 UTC (Sunday 19th May 12:00 AM AEST)
End: 18th May 15:00 UTC (Sunday 19th May 01:00 AM AEST)

As part of the maintenance, there is a planned outage of 15 minutes, during this downtime, message sending and receiving will be queued:
- Inbox section of the portal will be completely offline.
- No inbox activities will be available in the portal for the duration for the outage - this means:
- Inbound messages will not be visible for the duration of the outage.
- Outbound messages will not be able to be sent during the outage.

During this outage, all other web portal functionalities, including message sending and receiving, remain unaffected. Outbound messaging services beyond the inbox will continue to operate throughout the duration of the downtime. Additionally, API functionalities for sending and receiving messages remain fully operational.

Please contact support@messagemedia.com should you require further information or assistance.
May 12, 20:04 AEST

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

Delivery Issue USA - US Cellular

Resolved - This incident has been resolved.
May 14, 07:34 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 05:54 AEST

Investigating - Investigating - We are currently observing delivery issues towards USA - US-Cellular.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
May 14, 04:28 AEST

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.